Frequent Asked Questions: COVID-19 & PetPlop
Frequent Asked Questions: COVID-19 & PetPlop

Frequent Asked Questions: COVID-19 & PetPlop

In response to the coronavirus outbreak, our PetPlop Team has been adjusting and working hard to ensure the health of you and our team while providing the best possible service on these rough times.  

We would like for you to know the steps that we are taking following all the recommendations given by reliable organizations and adjusting to these unprecedented circumstances. 



➤ Is my PetPlop package safe? 


Yes, it is safe to receive a PetPlop package. 

Currently, there is no evidence of food or food packaging being associated with the transmission of COVID-19. 

The World Health Organization says “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.” 


➤ What measures is PETPLOP taking? 

We have taken all the necessary measures in our premises and packages recommended by the World Health Organization, our premises are being disinfected and clean following the guidelines given by the Center for Disease Control and Prevention, and we are following every step to help #FlattenTheCurve. 

Please remember that, in everyday life, you can reduce your risk of infection by maintaining good hand hygiene. Click HERE for a list of disinfectants for use against SARS-CoV-2 proved by the Environmental Protection Agency. 


➤  Would there be shipping delays?

Due to health controls and an overflow of shipments by our carriers, there might be some shipping delays.

Please notice that once the package has been shipped from our warehouse (2-3 days processing time), it has to go through different border controls before reaching its destination.

This might take longer than usual due to the COVID-19 measures taken to ensure public health. 


Coronavirus COVID-19 and packages according to World Health Organization


Please do not hesitate to contact us if you have any other question or concern, we are always here for you. Stay safe and healthy and always search for reliable sources of information.